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We understand that privacy and the security of your personal information is extremely important. This policy sets out what we do with your information and what we do to keep it secure. It also explains where and how we collect your personal information, as well as your rights over any personal information we hold about you. This Policy explains how we do this and tells you about your privacy rights and how the law protects you.
This privacy notice applies to the Active Confident Teens website (herathleteiq.com) and other interactions you may have with Active Confident Teens – Beth Jones (e.g., when you create an account with the Website, purchase or sign up for a program or service, register for an event, sign up to our newsletter, sign up for updates, open a support request, or contact us by email, phone, text, or social media).
If you do not agree with these terms, please do not access this Website or use our services.
If you have any questions about our privacy practices, please contact us via the contact form on the Website or by emailing beth@activeconfidentteens.com.
Personal data means any information capable of identifying an individual. It does not include anonymized data. We may collect and process your personal data in the following ways:
Communication Data that includes any communication that you send to us, whether that be through the contact form on our website, through email, text, social media messaging, social media posting, or any other communication that you send us.
Customer Data that includes data relating to any purchases of programs, coaching, or services such as your name, title, billing address, delivery address, email address, phone number, contact details, purchase details, and your card details.
User Data that includes data about how you use our website and any online services, together with any data that you post for publication on our website or through other online services. This may include content, files, courses, quizzes, surveys, or any other content you upload to or create on the Website.
Technical Data that includes data about your use of our website and online services such as your IP address, your login data, details about your browser, length of visit to pages on our website, page views and navigation paths, details about the number of times you use our website, time zone settings, and other technology on the devices you use to access our website. The source of this data is our analytics tracking system.
Marketing Data that includes data about your preferences in receiving marketing from us and your communication preferences.
We may use Customer Data, User Data, Technical Data, and Marketing Data to deliver relevant website content and advertisements to you (including Facebook adverts or other display advertisements) and to measure or understand the effectiveness of the advertising we serve you.
Participants opt in to receive SMS notifications by registering for products, events, or programs offered by Active Confident Teens – Beth Jones, whether through an online sign-up form or in person at a workshop or event. During registration, individuals provide their phone numbers and explicitly agree to receive SMS messages related to the product(s), event(s), or program(s) they register for, including reminders, follow-ups, and content. This consent is obtained as part of registration, ensuring that only those who have opted in receive messages.
Message frequency may vary depending on the events and programs you register for. Message and data rates may apply. You can opt out of SMS communications at any time by replying STOP to any message you receive from us, or by contacting us at beth@activeconfidentteens.com. Reply HELP for assistance. No mobile information, including SMS opt-in status and phone numbers, will be shared with third parties or affiliates for marketing or promotional purposes.
We may collect data about you by you providing the data directly to us (for example, by filling in forms on our site, registering for an event, or sending us emails). We may automatically collect certain data from you as you use our website by using cookies and similar technologies. Please see our cookie policy for more details: Cookie Policy.
We may receive data from third parties such as analytics providers (e.g., Google), advertising networks (e.g., Facebook/Meta), search information providers, providers of technical and payment services (such as Stripe and PayPal), and delivery services.
We may receive personal data about you from various third parties and public sources as set out below. When a Third Party Service is enabled, we are authorized to connect and access information made available to us in accordance with our agreement with the Third Party Provider. We do not receive or store passwords for any of these Third Party Services when connecting them to our services. Third party integrations may include:
We do not collect any Sensitive Data about you. Sensitive data refers to data that includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health, and genetic and biometric data. We do not collect any information about criminal convictions and offences.
Where we are required to collect personal data by law, or under the terms of a contract between us, and you do not provide us with that data when requested, we may not be able to perform the contract (for example, to deliver a program or service to you). If you don't provide us with the requested data, we may have to cancel a program or service you have ordered, but if we do, we will notify you at the time.
We will only use your personal data when legally permitted. The most common uses of your personal data are:
Generally, we do not rely on consent as a legal ground for processing your personal data, other than in relation to sending marketing communications to you via email or text message. You have the right to withdraw consent to marketing at any time by contacting us using the contact form on the Website, emailing beth@activeconfidentteens.com, or using the privacy settings in your profile.
Set out below is a description of the ways we intend to use your personal data and the legal grounds on which we will process such data. We may process your personal data for more than one lawful ground, depending on the specific purpose for which we are using your data.
Communication Data: We process this data for the purposes of communicating with you, for record keeping, and for the establishment, pursuance, or defence of legal claims. Our lawful ground for this processing is our legitimate interests, which in this case are to reply to communications sent to us, to keep records, and to establish, pursue, or defend legal claims.
Customer Data: We process this data to deliver the programs and/or services you have purchased and to keep records of such transactions. Our lawful ground for this processing is the performance of a contract between you and us and/or taking steps at your request to enter into such a contract.
User Data: We process this data to operate our website and ensure relevant content is provided to you, to ensure the security of our website, to maintain backups of our website and/or databases, and to enable publication and administration of our website, other online services, and business. Our lawful ground for this processing is our legitimate interests, which in this case are to enable us to properly administer our website and our business.
Technical Data: We process this data to analyse your use of our website and other online services, to administer and protect our business and website, to deliver relevant website content, and to understand the effectiveness of our marketing. Our lawful ground for this processing is our legitimate interests, which in this case are to enable us to properly administer our website and business and to decide our marketing strategy.
Marketing Data: We process this data to enable you to participate in event registrations, promotions, and free resources, to deliver relevant website content, and to measure or understand the effectiveness of this marketing, including SMS communications related to the product(s), event(s), or program(s) you register for (see the Text Message (SMS) Communications section above). Our lawful ground for this processing is your consent and/or our legitimate interests in growing our business.
Our lawful ground for processing your personal data to send you marketing communications (including SMS) is either your consent or our legitimate interests (namely, to grow our business).
Under applicable privacy and electronic communications regulations, we may send you marketing communications from us if you made a purchase, registered for an event, or asked for information from us about our programs or services, or you agreed to receive marketing communications, and in each case you have not opted out of receiving such communications since.
Before we share your personal data with any third party for their own marketing purposes, we will get your express consent.
You can ask us to stop sending you marketing messages at any time by using the opt-out or unsubscribe link on any marketing message sent to you, replying STOP to any SMS message, or by emailing us at beth@activeconfidentteens.com.
If you opt out of receiving marketing communications, this opt-out does not apply to personal data provided as a result of other transactions, such as purchases or event registrations.
We may have to share your personal data with the parties set out below:
Our online course and website platform provider, Zenler, who acts as a data processor of your data under a data processing addendum. Service providers who provide cloud infrastructure, video hosting, live video platforms, email delivery, appointment scheduling, and IT/system administration services, which may include:
Professional advisers including lawyers, bankers, auditors, and insurers who provide consultancy, banking, legal, insurance, and accounting services. Government bodies that require reporting of processing activities in certain circumstances. Third parties to whom we sell, transfer, or merge parts of our business or our assets.
We require all third parties to whom we transfer your data to respect the security of your personal data and to treat it in accordance with the law. We only allow such third parties to process your personal data for specified purposes and in accordance with our instructions.
Some of our third-party service providers are based outside your home country or region, so their processing of your personal data may involve an international transfer of data.
Whenever we transfer your personal data internationally, we do our best to ensure a similar degree of security of data by ensuring at least one of the following safeguards is implemented:
If none of the above safeguards is available, we may request your explicit consent to the specific transfer. You will have the right to withdraw this consent at any time.
Please email us at beth@activeconfidentteens.com if you want further information about how we transfer your personal data internationally.
We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorised way, altered, or disclosed. In addition, we limit access to your personal data to those who have a genuine business need to know it. They will only process your personal data on our instructions and are subject to a duty of confidentiality.
We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.
We will only retain your personal data for as long as necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.
When deciding the correct retention period, we look at the amount, nature, and sensitivity of the data, the potential risk of harm from unauthorized use or disclosure, the purposes of processing, whether those purposes can be achieved by other means, and applicable legal requirements.
For tax purposes, the law requires us to keep basic information about our clients (including contact, identity, financial, and transaction data) for six years after they stop being clients.
In some circumstances, we may anonymize your personal data for research or statistical purposes, in which case we may use this information indefinitely without further notice to you.
Under certain circumstances, you have rights under applicable data protection laws in relation to your personal data. These include the right to:
If you wish to exercise any of the rights set out above, please reach us via the contact form on the Website or by emailing beth@activeconfidentteens.com.
You will not have to pay a fee to access your personal data (or to exercise any of your other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive, or excessive. Alternatively, we may refuse to comply with your request in these circumstances.
We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask for further information in relation to your request to speed up our response.
We try to respond to all legitimate requests within 30 days. Occasionally it may take us longer if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.
We may include links to third-party websites, add-ons, and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy notice of every website you visit.
You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of this website may become inaccessible or not function properly. For more information about the cookies we use, please see our Cookie Policy.
By providing us with your data, you warrant to us that you are over 13 years of age. Her Athlete IQ programs are designed for teen athletes; where a participant is a minor, we encourage a parent or guardian to be involved in the registration and opt-in process.
You can contact Active Confident Teens – Beth Jones at any time if you have any questions about this Privacy Policy or our practices, or if you are seeking to exercise any of your statutory rights.
You may contact us via the contact form on the Website or by emailing beth@activeconfidentteens.com.
If you are not happy with any aspect of how we collect and use your data, please contact us first at beth@activeconfidentteens.com so we can try to resolve it for you. Depending on your location, you may also have the right to lodge a complaint with your local data protection authority.
It is very important that the information we hold about you is accurate and up to date. Please let us know if at any time your personal information changes by emailing beth@activeconfidentteens.com or updating your profile in your account.